Island Wide Collection Survey

Your Email Address *

1. Are you interested in having island wide trash curbside residential trash collection service provided by the Guam Solid Waste Authority? *

I am very interested in having island wide curbside residential trash collection service.
I am somewhat interested in having island wide curbside residential trash collection service.
I am neutral to the idea of having island wide curbside residential trash collection service.
I am not interested in having island wide curbside residential trash collection service.

2. How important is weekly recycling as a part of your residential trash service? *

Weekly recycling service is very important to me
Weekly recycling service is somewhat important to me
Weekly recycling service is not important to me

3. How much are you currently paying per month for your trash service? *

$15 or less monthly
$16 - $20 monthly
$21 - $25 monthly
$26 - $30 monthly
$31 or more monthly

4. Who currently provides your trash service? *

I take my trash to the Transfer Stations.

How Often?*
I use a private Contractor.

Please list name of company.*
I have service with GSWA
Other

Please specify.*

5. How much would you be willing to pay for island wide curbside residential trash collection service? *

$15 or less monthly
$16 - $20 monthly
$21 - $25 monthly
$26 - $30 monthly
$31 or more monthly

6. What are the top three reasons you would support island wide curbside residential trash collection? *

7. What are the top three reasons you would not support island wide curbside residential trash collection? *

8. How many people live in your home? *

One
Two
Three
Four
Five
Six or more

CUSTOMER SERVICE QUESTIONS
Rating System: 5= Very Satisfied, 4= Somewhat Satisfied, 3= Satisfied, 2= Somewhat Dissatisfied, 1= Very Dissatisfied

1. Rate your overall experience with our trash and recycle collection services. *

1
2
3
4
5

2. How satisfied are you with the overall response you received regarding a concern expressed by yourself? *

1
2
3
4
5

3. How satisfied are you with the timeliness of staff handling your concern? *

1
2
3
4
5

4. Rate the professionalism of the staff assisting you. *

1
2
3
4
5

5. Rate the courtesy provided by the staff assisting you. *

1
2
3
4
5

6. Have you encountered any issues with the consistency of collection schedules? If yes, briefly explain. *

Yes
No

7. Do you find the communication methods (e.g., emails, phone calls, website updates) effective? *

Yes
No

8. Have you utilized any additional services offered (e.g., bulky item pickup, HHW Facility)? *

Yes
No

9. Based on your interaction with our customer service staff, what recommendations would you make to help us improve our customer service? *